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Indochina Experts on location

Terms and conditions

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Booking Service

Booking computer

book now - pay later

Indochina Explorers offer holiday planning, stress – free.

Many times travel agencies stress their customers with instant payment terms already upon making the booking.
Which means that changes made once the booking and payment is submitted can accrue hefty fees for the traveler, – and as we all know schedules or intentions do not always go exactly as planned!

To avoid unnecessary extra charges for our customers already in the planning phase, we hope that our intent of ‘Book now- Pay later’ option can help you to comfortably plan the holiday with a secure booking in hand to make all other necessary arrangements stress-free and more importantly: Fee-Free.

Though should something unexpected come in the way of travel plans after the booking in confirmed, well no harm done!
We are always on location to help in any way possible.

7 days comfort zone

Book now pay later allows you to hold the booking for 7 days without any charges. 
On the 8th day after confirmation you will receive an email requesting a deposit of 10%, which function as a partial payment of the total and will be deducted from the total and final payment.

Final and full payment is required 30 days prior to arrival.

confirmation

Simple and flexible

From the moment we receive a booking or contact form with full details we return with a response and confirmation within 10 – 12 hours, depending on time zones.
In most cases and within office hours we aim to execute any bookings within hours.

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We require full name as per passport along with gender.
Age is further required for children.

Full name is required of all international hotels, airlines, transport services and more for official registers, specific identification purposes and safety regulations.

The international distinction of an adult or child traveler is set at age 12.
Age 12 or more = Adult
Age 2 – 11 = Child
Age 0 – 1 = Infant
Meaning by the age of 12 years old from the arrival date at the destination anyone is considered an adult traveler.
There are exceptions to the adult / child age categorisation for some promotion packages and special offer, though this will be explicit outlined on the spacial package details.

For special arrangements as extensive or multi-country trips we might take a little longer time before final confirmation, though as we always respond within 10 hours a new deadline for confirmation will be announced.

The 3 days comfort zone will of cause apply once full confirmation is received.
Our office hours are
Monday to Friday
09.00 – 17.00 hours, Bangkok time zone.

Payment

Safe and secure

We use safe and secure online PayPal or bank remittance.

After the 7 days Comfort Zone booking confirmation we will issue an additional email and forward to your address.

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You will either receive an email-invoice to execute payment via PayPal or details to make an international bank remittance to our ‘Thai’ international bank, Kasikorn Bank.

PayPal is widely used all over the world and is safe to use.
The PayPal option is a self explanatory system that lead you through a secure process.

PayPal also accept Credit Cards
In both options no fees or extras will be added.

Payment is done.
Due to time difference we can follow payments in our office hours, if a payment is made outside office hours we will confirm the following day.

how to book
in 4 easy steps

Step 1: Browse and choose.

Each package or curated hotel/resort has some inclusions and optionals that can be added to the total arrangement, if preferred.

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Each value package price listed is always inclusive of all local taxes and fees, – our no extra policy.
Please see what is included and not included, before continuing.

Each package or arrangement can always be custom made, here,

Step 2: Selection.

Next step, either via a link to a new ‘booking page’ or directly on the page, there will be a set of options select.

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  • Validity period:

Due to different seasonality if different regions and countries, base price differ from seasons or periods over the year.
We have made tis in order for the traveler to get a clear view of the price differences in various seasonal periods.
Select here during which period you would like to travel.
If your travel days cross 2 pre-set periods, please forward a req. and we will get back to you within 24 hours,

 

  • Category ( room types or standard ):

Choose your room type or package standard.
Some room types comes with benefits, e.g. Club privileges or free children, or some extra bed options.
See details under room-specification.

Package standard refer to the accommodation standard throughout a full arrangement, which normally include several hotels.
See details under, – Spec’s.

 

  • Package nights/length of stay:

Here you can choose for how long time you would like to stay in a particular hotel/resort.
Most packages has a set number of nights, with optional extensions and most times also price benefits.
Some overland packages are of fixed length, and by so not selectable.

Some room types comes with benefits, e.g. Club privileges or free children, or some extra bed options.
See details under room-specification.

Package standard refer to the accommodation standard throughout a full arrangement, which normally include several hotels.
See details under, Spec’s.

 

  • Guests:

Please specify the full number of travelers in adults and children.
Number of travelers is not a legal obligation that we have to inform partners correctly, but also determines the total price.
According to hotel and resort policies and contract incentives, some offer special pricing for e.g. families with children sharing the existing bedding or extra bed options, breakfast inclusions, and again some has limitations to how many persons are max allowed to stay together in different room types.

This is always listed clearly under room descriptions.

Standard definiton is Child: 02. – 11 years & Adult from year 12.
Age = on arrival day to the destination. 

 

  • Arrival date:

Click the calendar icon and select the date you will arrive to the destination. 

Step 3: Optionals.

On most packages there will be some selective optionals which are not included in the base packages but can be added into the arrangement via ‘check-boxes’.

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Optionals range from day tours to Spa sessions to special transfers and more, all to meet any traveler party requirements.

As optional are – optionals, you can chose how many in the travel party that wants to book and the price will be added per person.

Step 4: Add to Cart & Check out.

Lastly, once the selections are made and the price is listed – click the ‘Add to Cart’ button and all is stored in your shopping cart.

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From here you can choose to – View Cart ( for an overview) & proceed to check out – or browse further on the site and add another selection to the cart, or when finished browsing return to – View Cart & proceed to check out.

Note: If a selection can’t be added to the cart, it is most likely due to a mismatch of: Room Type & Guests.
Certain room types or categories only allow limited number guests.
If, Click ‘clear’ to clear the set of options, and select again.

At Check out, simply fill in the blanks: Email, name and more, then click ‘Submit’
All bookings are under the: Book Now – Pay Later service so no payment has to be made at this point.

Within 24 hours, you will receive confirmation details and further specifications, as well as an preliminary deposit invoice due after 7 days.
Cancellations are non-chargeable. 

Live out your dream and ..

CUSTOMIZE YOUR ADVENTURE >>

Changes, amendments, re-bookings and cancellation fees

More than 30 days
prior to arrival		 30 to 20 days
prior to arrival		 19 to 10 days
prior to arrival		 9 to 5 days
prior to arrival		 less than 5 days
prior to arrival
Confirmation Book Now – Pay Later Full payment Full payment Full payment  Full payment
Amendments No charge, No charge.
Payments will be transferred.		 10% fee,
Payments will be transferred.		 50% fee,
Payments will be transferred.		  100% fee
Re-booking No charge,
Deposit will be transferred		 5% change fee,
Payments will be transferred.		 10% fee,
Payments will be transferred.		 70% fee,
Payments will be transferred.		  100% fee
Cancellations 10% deposit charge 20% fee 30% fee  50% fee  100% fee

Amendment: A date or name change in an existing booking without changing resort, package or destination.
If the price change due to the change of dates/period, no refunds are made.

Re-booking: Same travellers without name change. Change of destination, package, resorts, dates.
If the price change due to the change of destination, packages or other, no refunds are made.

Other changes or combinations are considered a cancellation.

Domestic and international flights are not included in the above.
Ad hoc terms are set by the airline and will be outlined by Indochina Explorers upon booking,

Indochina Explorers. All Rights Reserved.

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